Refund Policy

• Our exchange, return, and refund policies are designed to keep customers first and we always try to deliver the best in the class service to our consumers.

• The exchange, return & refund policies mentioned below are applicable only on the Purchases made online through our official website www.mauhu.com, and not applicable for products bought at offline stores or on any third-party platforms.

• You can call us or e-mail us at  joshnafoods@gmail.com within 7 days from the date of delivery to book a replacement/ return/ refund request.

• We accept returns only if you have received a damaged product or the wrong one has been shipped.

• You will have to email us at joshnafoods@gmail.com  within 24 hours of receiving the wrong/damaged product with images/videos.

• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

• Refunds will only be initiated after we have physically received the returned shipment. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

• If you are approved, then your refund will be processed, and a credit will automatically be applied to your source or points will be added to your accounts. Cash Refunds are not allowed for COD orders. Refunds may happen via e-Vouchers/ Gift Card/ Transfer into the customer’s bank account.

• Refunds cannot be processed to third-party bank accounts. The name of the customer initiating the refund should match the name of the bank account holder.

• Refunds to bank accounts shall be processed within 7-8 business days (Subject to clearance in quality check).

• Refunds will not be applicable in case a customer has self-shipped the item(s) and the package is lost in transit.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at joshnafoods@gmail.com